Mobile device & endpoint management
Ten-plus years standing up and running enterprise iOS and Android fleets — zero-touch enrollment, global carrier logistics, and the vendor relationships that keep both running under budget.
Field reports
Three points in the fleet's history — from tearing out a legacy MDM to running a global program for a regulated industry.
Retired a legacy Citrix MDM platform and led deployment of a new AirWatch environment across North America — the first time I built a device program instead of just operating one. Partnered with finance to right-size wireless accounts and cut phone-order turnaround from two weeks to a single day.
Led device deployment strategy for CVS Health's COVID-19 response, coordinating cellular device rollout across the country under real time pressure. Also managed carrier consolidation through the Aetna–CVS wireless merger, hunting down synergy savings across four carriers.
Own administration of a global enterprise MDM environment — Workspace ONE (AirWatch), SOTI MobiControl, and Esper — supporting 150+ concurrent clinical trial studies and more than 30,000 iOS and Android devices, each with its own configuration and compliance requirements. Zero-touch enrollment via Apple Business Manager and ADE, global cellular logistics, KPI/SLA-driven vendor management, and audit readiness in a regulated environment. Built API integrations that sync each device's shipped-to site, app versions, and status into Salesforce, giving the helpdesk real-time answers without paging me.
How it works
What happens before anyone on a study ever has to open a settings menu. Click a step for how it actually works.
The device ships straight to wherever the study site is — no box passes through my hands before it reaches the user.
It powers on, checks in with Apple Business Manager or Android's zero-touch program, and claims its MDM profile with zero taps.
Workspace ONE, SOTI MobiControl, or Esper pushes the apps, Wi-Fi, and security policy that specific study requires.
Compliance and configuration are checked against the study's requirements before the device is marked active.
Status, app versions, and shipped-to site sync automatically into Salesforce, so the helpdesk has current answers without paging me.
About
I got into this work the unglamorous way — imaging Windows 7 laptops and helping retire an old phone system as an IT intern. What's kept me in mobile device management for over a decade is a specific kind of satisfaction: a new phone that's already enrolled and configured the moment someone opens the box, a clinical trial site on another continent that never has to think twice about which carrier it's on.
Somewhere between a wireless-procurement desk at CVS Health and a global MDM console at Medable, I started caring less about administering a fleet day to day and more about designing the program underneath it — the enrollment flow, the vendor relationships, the KPI that tells you something's drifting before a device goes dark. I'm happiest turning a pile of manual device setup into something that just works, correctly, the first time, wherever in the world it needs to.
Experience
Own global MDM administration (Workspace ONE / AirWatch, SOTI MobiControl, Esper) for 150+ studies and 30,000+ devices, zero-touch iOS enrollment, device lifecycle, cellular logistics, and audit readiness for a clinical-trial device fleet. Built the API integration syncing device status into Salesforce for helpdesk visibility.
Hands-on configuration, provisioning, and support for Medable's global mobile fleet across customer clinical trial engagements.
Tracked wireless spend across four carriers, led COVID-19 device deployment strategy, and managed the Aetna–CVS carrier consolidation.
Diagnosed and documented technical issues across a hospital's mobile fleet; phone and remote support for end users.
Retired legacy Citrix MDM and launched AirWatch across North America; cut phone-order turnaround from two weeks to one day.
Troubleshot consumer device issues and trained peers on product knowledge.
Deployed Windows 7 fleet-wide and began the initial rollout of LANDesk for systems and patch management.
Get in touch
Open to conversations about mobile device programs, endpoint engineering, and global fleet operations.